RT Book, Section A1 Spell, Nathan A2 McKean, Sylvia C. A2 Ross, John J. A2 Dressler, Daniel D. A2 Brotman, Daniel J. A2 Ginsberg, Jeffrey S. SR Print(0) ID 56191775 T1 Chapter 12. Tools to Identify Problems and Reduce Risks T2 Principles and Practice of Hospital Medicine YR 2012 FD 2012 PB The McGraw-Hill Companies PP New York, NY SN 978-0-07-160389-8 LK accessmedicine.mhmedical.com/content.aspx?aid=56191775 RD 2024/04/24 AB Every organization needs a structure and a toolkit to support improving safety and quality. Since what cannot be seen cannot be fixed, robust identification of adverse events and sources of risk (risk to patients, to staff, and to the reputation of the organization) should be a priority of every hospital. This chapter begins with discussion of structures and tools to identify adverse events and risk-prone conditions. Once identified, the hospital and staff must then determine the priority items and which techniques will be applied to reducing adverse events and risks. Let us define a few terms for this chapter. Adverse events are instances of harm to patients resulting from medical care. Errors may be characterized as resulting from a flawed plan or from failure of a plan to be completed as intended. Not all adverse events result from error, and not all errors result in harm. A near miss is an error or system failure that is either intercepted before reaching the patient or causes no harm if it does reach the patient. Risk reduction efforts may focus on error prevention or on harm prevention. This chapter will not promote one approach over the other, as these principles and tools apply to both.