RT Book, Section A1 Kravitz, Richard L. A1 Street, Richard L. SR Print(0) ID 1181983870 T1 Negotiating with Physician Colleagues and Other Health Care Professionals T2 Understanding Clinical Negotiation YR 2021 FD 2021 PB McGraw Hill PP New York, NY SN 9781260462494 LK accessmedicine.mhmedical.com/content.aspx?aid=1181983870 RD 2024/03/29 AB Clinical Take-AwaysConflict within and between health care teams is inevitable. The important thing is to successfully manage the conflicts that arise.The main objective for the clinician trying to manage conflict with fellow professionals is to prevent substantive conflict (over issues) from evolving into affective conflict (involving personalities and emotion).An “integrating” or problem-solving style is recommended as the best long-term strategy for addressing most conflicts.Clinicians should:Try to separate people from the problem through active listening and empathizing;Focus on interests, not positions, by framing the conflict as a problem to be solved collaboratively;Generate options for mutual gain via brainstorming;Decide on objective criteria by identifying shared principles.