RT Book, Section A1 Burns, Lawton Robert SR Print(0) ID 1184093873 T1 Goals of Healthcare T2 The U.S. Healthcare Ecosystem: Payers, Providers, Producers YR 2021 FD 2021 PB McGraw-Hill PP New York, NY SN 9781264264476 LK accessmedicine.mhmedical.com/content.aspx?aid=1184093873 RD 2024/04/25 AB The last 2 columns in Figure 3.5 (control knobs) represent “big, hairy, audacious goals” (BHAGs). Bill Hsiao, the author of this framework, likened them to the pursuit of efficiency (the intermediate outcomes) and effectiveness (the ultimate ends). They are more widely known today under different labels.