RT Book, Section A1 Laponis, Ryan A1 Feldman, Mitchell D. A2 Feldman, Mitchell D. A2 Christensen, John F. A2 Satterfield, Jason M. A2 Laponis, Ryan SR Print(0) ID 1167755404 T1 Difficult Patients/Difficult Situations T2 Behavioral Medicine: A Guide for Clinical Practice, 5e YR 2019 FD 2019 PB McGraw-Hill Education PP New York, NY SN 9781260142686 LK accessmedicine.mhmedical.com/content.aspx?aid=1167755404 RD 2024/04/19 AB Whenever and wherever health professionals congregate, the topic of difficult situations with patients and families often comes up. Literature suggests clinicians experience up to 20% of their patients as “difficult.” These difficult encounters often increase frustration and decrease satisfaction with our work. They may impede our ability to deliver the patient-centered care that is at the heart of high-quality, satisfying, and effective health care.