RT Book, Section
A1 Howell, Michael D.
A1 Stevens, Jennifer P.
SR Print(0)
ID 1167644425
T1 Lean Improvement Techniques in Healthcare
T2 Understanding Healthcare Delivery Science
YR 2020
FD 2020
PB McGraw-Hill Education
PP New York, NY
SN 9781260026481
LK accessmedicine.mhmedical.com/content.aspx?aid=1167644425
RD 2024/04/23
AB Ms.  Davis  sits  in  the  waiting  room  of  her  primary  care  physician’s  office.  She  knows  that  her  doctor  often  runs  late,  but  this  time  she  has  been  sitting  for  20  minutes  after  her  appointment  was  supposed  to  start.  And  this  in  spite  of  the  fact  that  she  arrived  15  minutes  early,  just  as  she  was  asked  to  do  on  her  appointment  reminder.  She  completes  the  preclinic  questionnaire,  which  contains  many  of  the  same  questions  she  has  answered  before,  including  basic  demographic  information  that  the  front  desk  just  asked  her  to  update.  She  continues  to  wait,  as  the  minutes  tick  on.  No  one  seems  to  notice.