RT Book, Section A1 Cosgrove, Toby SR Print(0) ID 1150212852 T1 Care Should Be a Healing Experience for Body and Mind T2 The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071827249 LK accessmedicine.mhmedical.com/content.aspx?aid=1150212852 RD 2024/04/19 AB I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.