RT Book, Section A1 Michelli, Joseph A. SR Print(0) ID 1150194116 T1 Delivering Exceptional Outcomes Here and Now T2 Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071773546 LK accessmedicine.mhmedical.com/content.aspx?aid=1150194116 RD 2024/04/16 AB Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution.