RT Book, Section
A1 Michelli, Joseph A.
SR Print(0)
ID 1150193552
T1 Acknowledgments
T2 Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071773546
LK accessmedicine.mhmedical.com/content.aspx?aid=1150193552
RD 2024/04/19
AB This  all  started  years  ago  when  I  toured  the  yet-to-be-opened  Ronald  Reagan  UCLA  Medical  Center  with  Dr.  David  Feinberg.  While  I  was  overwhelmed  by  the  beauty,  grandeur,  and  futuristic  technology  of  the  complex,  I  was  ostensibly  visiting  it  in  preparation  for  a  presentation  that  I  was  to  give  to  Dr.  Feinberg’s  leadership  team.  That  presentation  was  focused  on  making  sure  that  the  patient  experience  at  UCLA  was  commensurate  with  the  quality  of  the  soon-to-be-opened  new  hospital.