RT Book, Section
A1 Michelli, Joseph A.
SR Print(0)
ID 1150193529
T1 About the Author
T2 Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071773546
LK accessmedicine.mhmedical.com/content.aspx?aid=1150193529
RD 2024/04/19
AB Dr.  Joseph  Michelli  is  an  organizational  consultant  and  the  Chief  Experience  Officer  of  The  Michelli  Experience.  He  has  dedicated  his  career  to  helping  leaders  create  compelling  customer  experiences  and  dynamic  workplace  cultures.  In  addition  to  writing  Prescription  for  Excellence,  Dr.  Michelli  is  the  author  of  such  bestselling  books  as  The  Starbucks  Experience  and  The  New  Gold  Standard  (based  on  The  Ritz-Carlton  Hotel  Company).  Additionally,  he  coauthored  When  Fish  Fly  with  John  Yokoyama,  the  owner  of  the  World  Famous  Pike  Place  Fish  Market  in  Seattle.