RT Book, Section A1 Michelli, Joseph A. SR Print(0) ID 1150193520 T1 Dedication T2 Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071773546 LK accessmedicine.mhmedical.com/content.aspx?aid=1150193520 RD 2024/03/28 AB To Marie C. Michelli, whose relentless support has been profoundly felt, if not sufficiently acknowledged, for more than half a century. Mom, I love you..