RT Book, Section A1 Gittell, Jody Hoffer SR Print(0) ID 1150332010 T1 How Relational Coordination Drives Quality and Efficiency Performance T2 High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071621762 LK accessmedicine.mhmedical.com/content.aspx?aid=1150332010 RD 2024/03/29 AB A fundamental process improvement such as relational coordination enables organizations to improve both cost and quality outcomes, allowing simultaneous excellence along both dimensions. When relational coordination is improved, organizations can shift out the quality-efficiency frontier, thereby achieving higher performance on both dimensions.