RT Book, Section A1 Buzachero, Victor V. A1 Phillips, Jack A1 Phillips, Patricia Pulliam A1 Phillips, Zack L. SR Print(0) ID 1150329201 T1 Reporting Results T2 Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071812719 LK accessmedicine.mhmedical.com/content.aspx?aid=1150329201 RD 2024/10/15 AB With the ROI results in hand, what's next? Should the results be used to modify the healthcare improvement project, change the internal processes, explain the contribution, justify new projects, gain additional support, or build goodwill? How should the data be presented? The worst course of action is to do nothing, except, of course, providing the data to the project sponsor. Achieving results without communicating them to other stakeholders is like planting seeds and failing to fertilize and cultivate the seedlings—the yield will be less than optimal. This chapter provides useful information for presenting evaluation data to various audiences in the form of both oral and written reports.