RT Book, Section A1 Buzachero, Victor V. A1 Phillips, Jack A1 Phillips, Patricia Pulliam A1 Phillips, Zack L. SR Print(0) ID 1150328446 T1 Measuring Application and Implementation T2 Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071812719 LK accessmedicine.mhmedical.com/content.aspx?aid=1150328446 RD 2024/03/29 AB Many projects fail because of breakdowns in implementation. In those situations, project participants just don't do what they should, when they should, at the frequency they should. Measuring at this level (Level 3) is critical to understanding the success of the implementation of new processes, procedures, systems, or equipment. Without successful implementation, positive business impact will not occur—and no positive ROI will be achieved. This chapter explores the most common ways to evaluate the application and implementation of healthcare projects.