RT Book, Section A1 Buzachero, Victor V. A1 Phillips, Jack A1 Phillips, Patricia Pulliam A1 Phillips, Zack L. SR Print(0) ID 1150328239 T1 Achieving Business Alignment with Healthcare Initiatives T2 Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071812719 LK accessmedicine.mhmedical.com/content.aspx?aid=1150328239 RD 2024/04/25 AB This chapter presents the first step of the process: defining the needs and corresponding objectives for a project. This step positions the project for success by aligning its intended outcomes with organizational needs. This business alignment is essential if the investment in a project is to reap a return. The term business need is used to reflect important outcome measures (e.g., output, quality, cost, and time) that exist in any healthcare setting, including governments, nonprofits, and nongovernmental organizations (NGOs).