RT Book, Section A1 Berry, Leonard L. A1 Seltman, Kent D. SR Print(0) ID 1150327118 T1 PRACTICING DESTINATION MEDICINE T2 Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9781260011838 LK accessmedicine.mhmedical.com/content.aspx?aid=1150327118 RD 2024/03/28 AB "My mother injured her back weeding my garden, but, of course, she didn't tell me," reports a Mayo Clinic physician. "And then she flew three hours back to her home, but she could hardly walk off the plane—pain was going down her leg, and it was numb." After three days, the Mayo physician had a phone call from her mother to report that she was not getting any better. "I told her she had an extruded disc in her back, and told her to see a doctor. Tell him you need a spine evaluation." The mother followed her daughter's orders. Her doctors were associated with one of the best-known hospitals in the country, "But after five weeks of running around and nobody really listening to her, they injected her knee, because that's where her pain was. And I'm thinking what on earth? Her problem is her back. She's got a disc problem, and they're injecting her knee." The doctors prescribed narcotics for the pain when the knee injection failed to help her. "When I was talking to her on the phone, it was clear she was overmedicated; she wasn't speaking English anymore—she reverted to her native language. She was not making sense, and she was slurring her words."