RT Book, Section A1 Dinkin, Steven P. A1 Filner, Barbara A1 Maxwell, Lisa SR Print(0) ID 1150325021 T1 Epilogue at St. Sonia's Hospital T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071801966 LK accessmedicine.mhmedical.com/content.aspx?aid=1150325021 RD 2024/03/29 AB Radha Samson and Drew Johnson sat facing each other at the end of the long conference table in St. Sonia's Business Office. They had paper and open computers in front of them, as well as cups of hot hospital coffee. They were preparing for their joint presentation to the hospital board on the effects of three years of The Exchange process at St Sonia's Hospital.