RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324830
T1 The Exchange and Patients' Families
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324830
RD 2024/04/23
AB In  every  workplace,  including  hospitals,  conflicts  can  include  parties  who  are  not  present.  We  call  them  shadow  participants,  but  in  reality  they  may  be  much  more  substantial  than  mere  shadows.  When  patients  are  involved,  either  as  principals  or  as  subjects  of  disputes,  these  shadow  participants  may  be  more  powerful  than  the  patients.  The  shadow  participants  become  surrogatevoices  for  the  ones  they  love  or  support.  They  are  the  families:  the  spouses,  partners,  children,  parents,  and  relatives  whose  lives  are  affected  by  whatever  the  patients  are  experiencing.  When  patients  are  not  able  to  speak  for  themselves,  and  often  even  when  they  are,  the  surrogate  or  shadow  parties  can  be  invited  to  participate  in  a  Dispute  Resolution  process.  Sometimes  they  have  legal  standing,  such  as  a  Power  of  Attorney  for  Healthcare,  and  sometimes  they  don't,  but  they  are  related  to  patients  and  believe  they  speak  for  them.  Whether  or  not  families  are  active  participants,  they  are  affected  by  the  patients'  treatment;  therefore,  taking  the  interests  of  family  members  into  account  is  critical  to  a  successful  Exchange  process.