RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324787
T1 Using The Exchange Techniques with Patients
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324787
RD 2024/04/19
AB As  Radha  Samson  was  making  her  way  to  meet  with  Dr.  Garcia  about  his  staff  problems,  she  passed  the  new  long-term  care  building  and  remembered  one  of  her  first  experiences  with  The  Exchange.  It  was  two  years  ago,  during  the  final  stages  of  the  building's  construction,  when  everyone  was  stressed  with  the  noise  and  delays.  She  had  been  contacted  by  the  Vice  President  (VP)  of  Ambulatory  Services,  Dr.  Gunther  Samuels,  about  an  issue  that  had  come  up  between  Nursing  Duty  Night  Supervisor  Kim  Brown  and  a  patient,  Marvin  Yee.  Dr.  Samuels  was  new  to  St.  Sonia's  Hospital  and  had  called  Radha  for  advice.  His  concern  was  that  Mr.  Yee  was  one  of  St.  Sonia's  Hospital's  major  financial  contributors  and  Kim  Brown  was  one  of  the  most  important  members  of  his  staff.  It  pleased  Radha  to  think  of  how  well  the  situation  had  worked  out.  This  was  the  same  Kim  Brown,  now  a  trained  Exchange  facilitator  herself  and  promoted  to  a  new  position  as  well,  who  had  just  used  The  Exchange  that  very  day.