RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324477
T1 The Exchange, Stage Three: The Joint Meeting
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324477
RD 2024/04/24
AB Stage  Three  is  what  makes  The  Exchange  different  from  other  forms  of  conflict  resolution.  It  is  the  heart  of  The  Exchange  process.  If  Stage  Three  is  conducted  well,  it  gives  the  participants  an  opportunity  to  deal  with  the  issues  in  conflict  in  a  holistic  way,  not  just  superficially  by  declaring  a  truce,  but  by  truly  getting  to  the  bottom  of  what  caused  the  problem  in  the  first  place  so  it  won't  resurface  again  under  different  circumstances.  Stage  Three  is  also  an  opportunity  for  the  parties  to  practice  a  new,  open,  and  respectful  way  to  communicate  with  each  other.