RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324237
T1 The Exchange: A Proven Approach to Conflict Resolution
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324237
RD 2024/04/20
AB At  St.  Sonia's  Hospital,  The  Exchange  process  is  a  key  part  of  their  Integrated  Conflict  Management  System  (ICMS).  For  those  unfamiliar  with  the  concept  of  ICMS,  it  is  a  graduated  system  for  addressing  conflicts.  At  its  lowest  level,  only  the  disputing  parties  are  involved.  Individuals  are  encouraged  to  make  an  effort  to  speak  to  the  person  they  perceive  has  offended  them.  Because  of  this,  many  organizations  that  have  an  ICMS  system  of  conflict  resolution  offer  communication  skills  workshops  so  employees  can  gain  skills  in  giving  and  receiving  effective  feedback.