RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324162
T1 Communication Skills for the Exchange
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324162
RD 2024/04/23
AB The  Exchange  begins  with  effective  listening.  Most  of  us  assume  that  listening  is  an  instinct;  it  is  something  that  we  know  how  to  do  without  trying.  It's  also  pretty  clear  that  almost  from  birth  we  also  want  other  people  to  listen  to  us.  Babies  cry  to  alert  a  parent  that  something  is  needed—a  dry  diaper  or  a  mouthful  of  milk.  And  yet,  it  is  also  clear  that  some  listening  is  not  very  effective.  If  you  have  or  are  familiar  with  children,  you  have  probably  witnessed  a  scene  involving  a  toddler  tugging  on  a  parent's  leg  or  arm  or  anything  "tuggable"  and  demanding  attention.  "Listen  to  me"  is  the  unspoken  plea.