RT Book, Section A1 Dinkin, Steven P. A1 Filner, Barbara A1 Maxwell, Lisa SR Print(0) ID 1149934375 T1 Foreword T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071801966 LK accessmedicine.mhmedical.com/content.aspx?aid=1149934375 RD 2024/04/24 AB Health care is a high-stakes business. Whether you work for a hospital, a doctor's office, or some other healthcare facility, you know people's lives are on the line every day. Failure is not an option. And the pressure to succeed combined with the stress of caring for patients and families, the regulations you must meet, and the many other challenges healthcare professionals face can lead to a big problem, conflict.