RT Book, Section A1 Dinkin, Steven P. A1 Filner, Barbara A1 Maxwell, Lisa SR Print(0) ID 1149934345 T1 About the Authors T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071801966 LK accessmedicine.mhmedical.com/content.aspx?aid=1149934345 RD 2024/04/24 AB This is the second book by Steven P. Dinkin, Barbara Filner, and Lisa Maxwell. In 2010, they collaborated together to write The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict. A third book applying The Exchange principles to community conflicts is in the works.