RT Book, Section
A1 Boissy, Adrienne
A1 Gilligan, Tim
SR Print(0)
ID 1150323636
T1 Making Communication Skills Resonate with Experienced Clinicians
T2 Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071845342
LK accessmedicine.mhmedical.com/content.aspx?aid=1150323636
RD 2024/04/23
AB Motivating  physicians  to  attend  and  actively  engage  in  communication  skills  training  is  often  perceived  as  an  enormous  feat.  We  knew  if  we  put  a  program  in  front  of  experienced  clinicians,  it  had  to  be  rock  solid.  In  addition,  we  wanted  to  provide  participants  with  an  experience  equivalent  to,  if  not  exceeding,  that  of  a  patient.  This  strategy  entailed  modeling  the  skills  we  teach  with  one  another  and  with  participants  in  an  authentic  and  meaningful  way,  recognizing  their  expertise  and  valuing  their  contributions.