RT Book, Section
A1 Boissy, Adrienne
A1 Gilligan, Tim
SR Print(0)
ID 1149933450
T1 Preface
T2 Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071845342
LK accessmedicine.mhmedical.com/content.aspx?aid=1149933450
RD 2024/04/19
AB My  pager  went  off  before  I  even  made  it  through  the  hospital  doors.  Returning  the  call,  I  was  greeted  with  “Hey,  good  morning.  It’s  Joe  in  the  ER.  Your  patient  in  Bed  5  is  asking  for  Dilaudid.  I  don’t  want  to  give  it  to  her,  but  it’s  up  to  you.”  I  didn’t  know  the  patient  in  Bed  5  and  communicated  that  as  soon  as  I  met  her,  I’d  be  happy  to  treat  her  pain  with  something  else.  Shortly  thereafter,  I  was  rounding  on  the  neurology  inpatient  service,  and  the  residents  told  me  about  a  young  woman,  “the  patient  in  Bed  5,”  who  had  been  admitted  overnight  for  two  months  of  head  pain  with  innumerable  requests  for  Dilaudid.  Their  frustration  and  annoyance  were  palpable.  They  described  treating  the  patient  with  IV  steroids,  magnesium,  Compazine,  Toradol,  morphine,  and  Dilaudid  in  a  span  of  a  few  hours  since  her  admission,  as  well  as  starting  prophylactic  medications  to  prevent  her  head  pain.  I  could  see  the  costs  compounding  in  my  head.  In  addition,  she  had  been  admitted  to  our  hospital  for  three  months  the  year  prior.  I  took  a  deep  breath  and  entered  the  room.