RT Book, Section A1 Boissy, Adrienne A1 Gilligan, Tim SR Print(0) ID 1149933403 T1 Foreword T2 Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071845342 LK accessmedicine.mhmedical.com/content.aspx?aid=1149933403 RD 2024/03/28 AB Healthcare is inherently chaotic. Patients are heterogeneous, so their medical problems are complex and their needs variable. Because of this chaos, clinicians need frameworks and the discipline to use them. Yes, every patient is different, and every interaction unique, but structured approaches to interactions with patients enable clinicians to deliver better care and feel calmer while doing so. Clinicians can focus on connecting with the patient, rather than wondering what they should be doing.