RT Book, Section
A1 Boissy, Adrienne
A1 Gilligan, Tim
SR Print(0)
ID 1149933364
T1 Praise for Communication the Cleveland Clinic Way
T2 Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071845342
LK accessmedicine.mhmedical.com/content.aspx?aid=1149933364
RD 2024/04/24
AB "At  our  very  core,  we  are  people  caring  for  people.  In  order  to  excel,  we  need  to  make  sure  our  caregivers  know  how  to  care.  In  Communication  the  Cleveland  Clinic  Way,  Boissy  and  Gilligan  provide  an  incredible  how-to  care  guide  as  their  team  took  on  the  challenge  of  ensuring  empathy  in  over  5,000  caregivers.  This  book  is  really  a  journey  that  reveals  the  pitfalls  and  pearls  of  such  a  monumental  undertaking  and  why  every  health  system  needs  to  do  the  same."