RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1150323257
T1 We Have a Responsibility to Lead
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1150323257
RD 2024/09/18
AB Many  of  Cleveland  Clinic’s  best  ideas  come  from  studying  the  best  practices  of  others,  so  one  of  our  early  goals  was  to  help  shape  the  emerging  field  of  patient  experience  by  sharing  what  we  were  learning  and  doing.  We’re  both  active  listeners  and  sharers  of  information.  We  believe  in  bringing  people  together  to  network,  exchange  ideas,  and  learn,  helping  all  to  improve  what  we’re  doing  for  patients.  But  this  is  more  than  that.  This  is  a  movement.