RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1150323218
T1 Getting It Done Has Defined Our Success
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1150323218
RD 2024/04/19
AB Our  greatest  patient  experience  achievement  has  been  our  ability  to  execute  the  work,  an  achievement  I  owe  to  my  mentor  and  friend  from  Harvard  Business  School,  Ananth  Raman.  He  helped  me  understand  the  importance  of  how  to  operationalize  the  change.