RT Book, Section A1 Merlino, James SR Print(0) ID 1150323160 T1 Making Patients Our Partners T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071833257 LK accessmedicine.mhmedical.com/content.aspx?aid=1150323160 RD 2024/03/28 AB If I’m helping to lead the patient experience from the top down, Dave deBronkart is leading it from the bottom up. DeBronkart is a cancer survivor diagnosed with Stage IV renal cell carcinoma in 2007. The disease had metastasized to his lungs and bone, and he was given a median survival time of just 24 weeks. He has an amazing story.1 Seven years later, deBronkart has gone from patient to crusader, working to drive patient empowerment across the world. DeBronkart believes in patients taking more control of their healthcare and advocates a shift in the balance of power from providers to patients. DeBronkart uses the nickname e-Patient Dave, with the e standing for “empowered, equipped, educated, engaged, and expert,” characteristics he believes critical for patients to be successful partners in their healthcare journeys.