RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1150322779
T1 Physician Involvement Is Vital
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1150322779
RD 2024/04/23
AB Growing  up,  I  always  wanted  to  be  a  doctor.  I  had  my  black  doctor’s  bag,  and  I  played  doctor  in  the  neighborhood.  My  collection  of  stuffed  animals  had  so  many  stitched-up  surgical  scars  that  the  toys  could  barely  contain  their  stuffing.  I  saw  the  family  doctor  virtually  every  month,  needing  shots  for  bad  allergies,  and  I  was  in  awe  of  him,  his  tools,  and  his  book-filled  office!  I  remember  marveling  that  there  was  no  way  I  would  ever  be  able  to  read  that  many  books.  There  were  no  physicians  in  my  blue-collar  family,  and  we  were  conditioned  to  believe  that  doctors  were  all-knowing  and  deserved  nearly  unequivocal  respect.