RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1150322469
T1 Leading for Change
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1150322469
RD 2024/04/19
AB Cleveland  Clinic  has  made  significant  improvements  in  the  patient  experience,  not  because  there  is  a  CXO  or  an  Office  of  Patient  Experience,  but  because  our  president  and  CEO  owns  the  patient  experience  as  a  strategic  initiative.  Our  success  in  transformation  occurred  because  the  top  person  in  the  organization  led  the  way.