RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1150322307
T1 Transformed by the Patient Experience
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1150322307
RD 2024/04/19
AB In  2004,  I  was  a  colorectal  fellow  at  Cleveland  Clinic,  in  my  final  year  of  medical  training.  The  institution  had  one  of  the  preeminent  colorectal  programs  in  the  world—and  still  does.  It  had  among  the  highest  case  volumes  in  the  world,  as  well  as  several  leading  colorectal  surgeons,  including  department  chairman  Victor  W.  Fazio,  a  world-renowned,  pioneering  colorectal  surgeon  considered  by  many  to  be  one  of  the  grand  masters  in  the  field.  Training  under  Fazio  would  not  only  mold  me  into  a  great  surgeon;  it  would  virtually  guarantee  an  exceptional  career.  The  day  I  was  accepted  into  the  fellowship  program,  I  was  ecstatic,  knowing  that  I  was  joining  one  of  the  best  programs  in  the  world,  if  not  the  best.  All  of  my  hard  work  and  sacrifice  from  years  of  training  had  paid  off.