RT Book, Section
A1 Merlino, James
SR Print(0)
ID 1149931276
T1 Preface
T2 Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071833257
LK accessmedicine.mhmedical.com/content.aspx?aid=1149931276
RD 2022/05/20
AB Dana  Bernstein  is  a  smart,  energetic,  beautiful  25-year-old  woman  out  to  conquer  the  world.  She  enchants  everyone  she  meets.  Dana  is  also  an  expert  in  understanding  the  world  of  healthcare:  expert  not  because  she’s  on  the  provider  or  delivery  side  of  healthcare,  but  expert  because  she’s  lived  on  the  patient  side  since  she  was  three.  In  the  past  22  years,  Dana  has  had  more  interactions  with  doctors  and  nurses,  more  admissions  to  hospitals,  and  more  procedures  than  most  people  have  in  a  lifetime.