RT Book, Section A1 Wachter, Robert M. A1 Gupta, Kiran SR Print(0) ID 1146176319 T1 Accountability T2 Understanding Patient Safety, 3e YR 2017 FD 2017 PB McGraw-Hill Education PP New York, NY SN 9781259860249 LK accessmedicine.mhmedical.com/content.aspx?aid=1146176319 RD 2024/04/18 AB As this book has emphasized, the fundamental underpinning of the modern patient safety field is “systems thinking”—the notion that most errors are made by competent, caring people, and that safe care therefore depends on embedding providers in systems that anticipate errors and block them from causing harm. That is an attractive viewpoint, and undoubtedly correct most of the time. But it risks causing us to avert our eyes from those providers or institutions who, for a variety of reasons, are not competent, or worse.