AU - Michelli J FAU - Michelli, Joseph A. TI - Appendix B PT - BOOK SECTION DP - 2018 BTI - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System DA - 2018 Y2 - 2024/10/06 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193675