AU - Boissy A FAU - Boissy, Adrienne AU - Gilligan T FAU - Gilligan, Tim TI - "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training PT - BOOK SECTION DP - 2018 BTI - Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience DA - 2018 Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150323331