TY - CHAP M1 - Book, Section TI - Managing Emotions in the Clinical Negotiation A1 - Kravitz, Richard L. A1 - Street, Richard L. PY - 2021 T2 - Understanding Clinical Negotiation AB - Clinical Take-AwaysNegative emotions are a threat to effective clinical negotiation. When negative emotions arise in patients, they are best recognized, explored, validated, and acted upon rather than ignored.There is no test or imaging study to aid in the recognition of negative emotions. However, humans are excellent emotion detectors, and clinicians can cultivate this innate capacity through curiosity and active listening.Naming emotions can itself be helpful to the patient.Negative emotions in clinical care cannot always be consistently and effectively managed.Clinicians should:Ask patients about emotions directly or by inquiring about impact, attributions, and triggers.Validate emotions by naming the feeling, expressing empathy, and offering support.Tailor their response to negative emotions depending on whether the emotions are a clue to a mental health condition, a manifestation of psychosocial distress, or an impediment to participation in care. SN - PB - McGraw Hill CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1181983962 ER -