TY  - CHAP
M1  - Book, Section
TI  - How Communication Fails
A1  - Kravitz, Richard L.
A1  - Street, Richard L.
PY  - 2021
T2  - Understanding Clinical Negotiation
AB  - Clinical  Take-AwaysThe  remarkable  thing  about  clinician-patient  communication  is  not  how  often  it  fails  but  how  often  it  succeeds.Creating  shared  understanding  is  often  complicated  by  differences  in  clinicians’  and  patients’  life  experiences  and  perspectives  on  health.Three  types  of  communication  failures  are  not  understanding  (the  result  of  making  unfounded  assumptions),  misunderstanding  (saying  it  or  hearing  it  wrong),  and  disagreeing  (having  different  opinions).Clinicians  should:Cultivate  curiosity,  asking  “what  might  it  be  like  to  be  this  patient?”Cultivate  humility,  recognizing  that  it  is  easy  to  miscommunicate  one’s  intentions  or  misunderstand  patients’  concerns.Be  alert  to  verbal,  paraverbal,  and  nonverbal  clues  that  the  patient  is  confused  about  or  skeptical  of  an  explanation  or  suggestion.Be  aware  of  the  potential  for  implicit  bias  related  to  race,  ethnicity,  gender,  age,  sexual  orientation,  and  other  nonclinical  patient  characteristics.  
SN  - 
PB  - McGraw Hill
CY  - New York, NY
Y2  - 2024/10/04
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1181983009
ER  -