TY - CHAP M1 - Book, Section TI - Your Follow-up Care Plan A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - A leader is one who knows the way, goes the way, and shows the way. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/24 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150194500 ER -