TY - CHAP M1 - Book, Section TI - The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - Greatness is so often a courteous synonym for great success. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/19 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193744 ER -