TY - CHAP M1 - Book, Section TI - Appendix B A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - The following excerpt is from information published and distributed by UCLA Health System: SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/10/12 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193675 ER -