TY  - CHAP
M1  - Book, Section
TI  - About the Author
A1  - Michelli, Joseph A.
PY  - 2018
T2  - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
AB  - Dr.  Joseph  Michelli  is  an  organizational  consultant  and  the  Chief  Experience  Officer  of  The  Michelli  Experience.  He  has  dedicated  his  career  to  helping  leaders  create  compelling  customer  experiences  and  dynamic  workplace  cultures.  In  addition  to  writing  Prescription  for  Excellence,  Dr.  Michelli  is  the  author  of  such  bestselling  books  as  The  Starbucks  Experience  and  The  New  Gold  Standard  (based  on  The  Ritz-Carlton  Hotel  Company).  Additionally,  he  coauthored  When  Fish  Fly  with  John  Yokoyama,  the  owner  of  the  World  Famous  Pike  Place  Fish  Market  in  Seattle.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/19
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150193529
ER  -