TY - CHAP M1 - Book, Section TI - Praise for Prescription for Excellence A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - “Rather than resting on their laurels, the UCLA Health System asked, ‘How can we be better?’ This excellent book reveals how they choose their direction and develop their future through the transformation to an even greater institution because they are committed to care.” SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193517 ER -