TY - CHAP M1 - Book, Section TI - Epilogue at St. Sonia's Hospital A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa PY - 2018 T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - Radha Samson and Drew Johnson sat facing each other at the end of the long conference table in St. Sonia's Business Office. They had paper and open computers in front of them, as well as cups of hot hospital coffee. They were preparing for their joint presentation to the hospital board on the effects of three years of The Exchange process at St Sonia's Hospital. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/20 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150325021 ER -