TY - CHAP M1 - Book, Section TI - Using The Exchange in Group Conflicts A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa PY - 2018 T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - Out of the corner of her eye, Radha Samson saw Dr. Raul Garcia, the director of St. Sonia's lab, coming in the door of the cafeteria and rose to meet him. Tanya Stewart, the nurse practitioner with whom Radha had been chatting, noticed the situation and tactfully took her cup of coffee to another table. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/15 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150324882 ER -