TY - CHAP M1 - Book, Section TI - The Exchange, Stage Three: The Joint Meeting A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa PY - 2018 T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - Stage Three is what makes The Exchange different from other forms of conflict resolution. It is the heart of The Exchange process. If Stage Three is conducted well, it gives the participants an opportunity to deal with the issues in conflict in a holistic way, not just superficially by declaring a truce, but by truly getting to the bottom of what caused the problem in the first place so it won't resurface again under different circumstances. Stage Three is also an opportunity for the parties to practice a new, open, and respectful way to communicate with each other. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150324477 ER -