TY - CHAP M1 - Book, Section TI - Individual Peer Coaching: What to Do About Dr. Jones? A1 - Boissy, Adrienne A1 - Gilligan, Tim PY - 2018 T2 - Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience AB - "Do you know why we never see my husband's urologist anymore?" A patient's wife asked one day."No, tell me.""After Frank (her husband) had his biopsies done, the urologist called on the phone and I answered. He said to me, 'Would you please do me a favor and tell your husband that he has prostate cancer?'" SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150323796 ER -