TY - CHAP M1 - Book, Section TI - Care Should Be a Healing Experience for Body and Mind A1 - Cosgrove, Toby Y1 - 2018 N1 - T2 - The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations AB - I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150212852 ER -