TY  - CHAP
M1  - Book, Section
TI  - Service Experience—More than Just Pretty Words
A1  - Michelli, Joseph A.
Y1  - 2018
N1  - 
T2  - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
AB  - There  is  one  word  which  may  serve  as  a  rule  of  practice  for  all  one's  life—reciprocity.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/25
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150194412
ER  -